Challenges

• satisfy customers needs and exceed their expectation,
• get a clear picture of field activities,
• monitor work order status in real time,
• improve coordination of tech teams on the field,
• easily adopt work processes to the new work environment.

Back office app enables tech supervisors to do the following in real time:

• dispatch work order to field technicians and monitor activity status in real time,
• coordinate field technicians routes,
• track activities on the map,
• collaborate and communicate with technicians,
• share documents with each other and many more.

Salespod mobile application provides technicians with all-in-one solution used to:

• receive work orders and update activity status,
• communicate with supervisors in real time,
• create photo documentation,
• keep record of materials spent,
• enter order and arrange following visit to the client,

 

Benefits gained:

• significantly less returns to the place of intervention
• rapid data entry on the spot
• work orders always updated
• accurate information in the right place at the right time

 

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Case studies: