Too many salespeople can't identify a sales
suspect from a genuine sales prospect.
This is costing you money and time.
Will all the "sales suspects" please leave the room?!
Isn't this a question you would like to ask
sometimes?
We all want to spend time with sales
prospects - for that matter, only really
good sales prospects - but too many times, the sales
"prospect" we think we're talking to ends up being nothing more
than a sales suspect.
Last time I looked, no one runs around wearing a sign that
reads: "I'm a sales suspect. Don't waste your time
on me." To the contrary - they run around acting and doing
everything a sales prospect would do.
Our challenge in sales is to be able to spot
the imposter quickly so we don't waste time on
them.
Based on my 25-plus years of sales experience,
I've found the only way we can become quicker at differentiating
prospects from suspects is to get them involved in the sales
process.
Sales prospects who are interested will engage with you
consistently, while suspects will only engage with you as long as
it's safe.
The way you call them out is by asking them to share with
you something about themselves or their business that is not
publically known. Prospects, if they genuinely are interested
in you and your product, will see the value in sharing such
information.
Suspects will
not.
Let me explain further what I mean by getting the person
to share. If I'm selling new software to you, the IT manager,
and you're a serious prospect, you're going to share with me
critical information I'm going to need to know to help me put the
proposal together.
On the other hand, if you're merely someone looking to
find out what's on the market, you are going to be more hesitant to
provide this information.
This step alone will smoke out many suspects
and help you determine who to spend time
with.
Second level is to then ask the person to do something for
you after you leave. You might ask them to review some
information and email you with their comments. You might ask
them to provide you with internal documents. The idea is to
get them to spend time doing something after you've left the
call.
A real prospect, if they're serious, is
naturally going to do this, because they see the
value.
On the other hand, a suspect is not going to do
something for you, because their goal is to get you to do
everything for them.
This is the phase where the vast majority of suspects will
come clean and it will become obvious they are nothing more than
suspects.
Certainly, it is possible for some good prospects to not
be willing to do anything for you, too. However, by
asking the right questions as to why they won't do this, it will
become clear if they really are a good prospect.
If there is still doubt in your mind if the person with
whom you are dealing is a suspect or prospect, you can then begin
to ask for the names of others who will be involved in the
decision-making process - or who in their company will be using
what you are selling. Now, this step does not work in
all selling situations; however, what I have found is rarely will a
sales suspect look to involve other people.
Suspects tend to work alone, and when you ask for the
names of other people you would like to meet, you can separate the
suspect from the prospect. Again, if it's
a meaningful request to talk to others, a motivated sales prospect
will most likely provide you with names.
The process of separating sales suspects from sales
prospects is not perfect, but one thing remains very clear:
Salespeople spend much time dealing with people
who are nothing more than suspects.
The sooner that you as the salesperson can verify you're
dealing with a solid sales prospect, the greater your chance of
being successful and maximizing profit.
This
guest post is by Mark Hunter of
www.thesaleshunter.com